ebay seller doesn t accept returns

This is a good option for low-value items. Select. eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. How to issue a partial refund after the item is returned. See our Partial refund guidelines for more details. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Keep in mind that some returns can remain open for up to 35 business days. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Tip You don't accept returns in your policy and the buyer changed their mind about a purchase. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. See our Partial refund guidelines for more details. In some cases, your response options may differ. For more information about buying and selling internationally, please see our policies on International selling and International trading. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Ebay has a 30 day money back guarantee that is available on most all items sold here. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Many posts in here from sellers about this. A few days later I receive a not as described PayPal claim. My seller rating on eBay is 100% and I have had an account on eBay since 2009. It may only be used to recoup losses when an item is returned used or damaged. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. Extortion is now excusable as long as buyer mails you back anything including a brick. For example, you may have opted to automatically accept return requests. Tip Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. It fixes posts like this one more often than it breaks them. You have 3 business days to respond to the request and resolve the buyer's issue. document.write ("&loc=" + escape(window.location)); When a buyer opens a return request the funds related to the sale may be put on hold. I have an email that I have never seen in my 20 years at eBay. Copyright 1995-2023 eBay Inc. All Rights Reserved. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Its out of their hands at this point as the buyer filed the PayPal claim. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. It's become so bad that it's the topic of memes and the punchline of jokes. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Answer (1 of 3): Sellers are not required to accept returns. Tip eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. eBay Money Back Guarantee applies when: The buyer doesn't receive an item; The item received by the buyer doesn't match the listing, for example: . If the item is returned used, damaged, or missing parts, some sellers may deduct the loss in value from the amount refunded to the buyer. Enter a Return Merchandise Authorization number, if you use them. Some returns may remain open for up to 35 business days. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Otherwise you can consider this closed - nothing more for you to do. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. eBay may step in without the buyer asking if there is no valid tracking information available. If the purchase is covered by theeBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Read theSeller protections policyto find out how to qualify to issue partial refunds. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. Open a Disput. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. eBay Will Not Back Your Return Policy - YouTube If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. And we had to let him. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. document.write ('&cb=' + m3_r); Choose the item above to start resolving a return. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Slow but it beats the stress and aggravations. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Here are some other helpful pages: When you create a listing, you'll add areturn policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. - edited There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. As you may already know or will find out after watching this . Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. Should I wait for the seller to contact me? The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Something went wrong. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. You can choose whether to accept returns if a buyer changes their mind about a purchase. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Select the applicable selling categories. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. I recently asked eBay this exact same question. You have 8 calendar days to review the return reques t and take action. In some cases, your response options may differ. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. I originally shipped the item via FedEx because it's cheaper for heavier items. Buyer's expect returns. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. You can also find more information in our full article below. am I required to pay for shipping? See Evidence of successful delivery to the authenticator below. You are the seller. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. Attach the label from your desktop or mobile device. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. Select the percent you want to deduct from the refund amount. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. if (document.mmm_fo) document.write ("&mmm_fo=1"); This is at the seller's discretion. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) They say, Buyer beware but what about the sellers? eBay and PayPal will not even look at video evidence. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. Fill in the total refund amount (s) and the return reasons. Our video below also shows the steps you can take to offer a partial refund on eBay. eBay Money Back Guarantee policy You can also open your Returns dashboard and select View return details from beside the case. ("free returns" or "buyer pays"). Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. IMO as a seller its always better to accept returns, as you then have some control. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. The seller is required to respond and honor their returns policy. For returns and exchanges less t '&charset='+document.charset : (document.characterSet ? If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. You probably won't win, but if you don't call, the chance of you winning is ZERO. How to handle a return request as a seller | eBay Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Enter the amount you wish to offer the buyer. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. a part of. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. When listing an item, it's important to includeyour return address. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. In the last two cases the buyer keeps the item and gets refunded. Buyers can find estimated delivery information in their Purchase history.

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