service cloud specialist superbadge challenge 2

Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! []Safari kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. Why the change of heart? Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Any hlp? @adityavarma chekuri try to name the support process only "Cloud Technical Team". I am unable to rename the "Service" console , I receive this message when selecting Edit. Knowledge Basics for Lightning Experience. Intermediate case users can access both lists of cases. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Add to Favorites. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Thanks, Michal. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Was this badge FUN or what?! I hope that you feel inspired. If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. Rated Accounts by State The record count for state and account rating are automatically added. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. If you need more help, leave a comment! Make sure that the correct date range is selected. Also, I've included Entitlements in the console. It is hard to give many hints about this step without giving away too . Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. 43 are for Admins. *must be completed in lightning experience*1. Goodness! I have the Milestones field in the page layout too. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. hours of inactivity vs hours of being created. Excellent statistics for your blog, thanks for taking the time to proportion with us. I have the same problem, I have the same problem, could you solve it? A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. You will need it. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Hello, I am also stuck with the same situation as Anonymous May 31, 2019 at 12:12 AMHi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I was creating 'wrong queue' queue . The free lemonade offer worked! Sales at Lychee shadow Modified 2 years, 1 month ago. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? Sorry . Challenge 5 error : We can't find a field called 'Question Long Text Area'. I am stuck at Step 3 - Create service level and actions. Review the steps to rename the console to 'Cloud Support Service Console'. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I dont see any check box under layout properties of Knowledge. Something a little odd- Have you added the chatter feed/publisher to the layout? This is a fun challenge - if you are, like me, a total Service Cloud novice. I've been stuck on this error message for two days! Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. Hi Trailhead Baby,I just started this super badge and I am on Challenge -1 . Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Thank you very much for such an interesting post. Youll need to enable this whole feature before you start I wont give away what its called! Could you share some details of what you have? Make sure that the correct date range is selected. Review the steps to create the 'Cloud Technical Team Support Process'. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. Ensure you group report results correctly. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. Ensure you set up the routing for Basic Cases properly." MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Hi,Oh I got it! This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. Thanks for the help! Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Send Email' macro. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Ensure you set up the routing for Advanced Cases properly. Ensure you create the Basic Support Agents Group.I create the 3 public groups, but i cannot move on. https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboards_report_types, Hi i am stuck at step 4 with the error"Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. "This is a standard app. I've no clue what more I need to do to complete this challenge. Ensure the Customer Contact can be tracked on Cases. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. rebecca@capstorm.com. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Does anybody have a moment to help? Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. Hope this solves it for you too. Did you check the little box to activate the entitlement process? I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Right now he' taking a nap.so I'm off to edit some reports! I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. How can you update it as status field is inactive dring recording procedre? Thank you! Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. I like your blog.Devops Online Training in HyderabadLearn Devops Online. Thank you! Ensure Entitlements are visible on Cases in Lightning.' Ask Question Asked 2 years, 8 months ago. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. Thanks a lot. The custom email button I made was visible instead but was not approved by the Trailhead check. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I just finished the superbadge. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. These have different SLA milestones an agent has to hit its the same in this section. Very helpful, thanks for the information! You also get personal insight into the life of a Trailhead Baby! My brother has started to play with me! I don't know what else to try. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Nice and informative blog! Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Already on GitHub? Trailhead Baby, THANK YOU SO MUCH!. Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Review the steps to rename the console to 'Cloud Support Service Console'. Ensure the Macro uses the Cloudy Weather reusable email for the subject and body." (Hint- search in setup for "support process". Usually this is due to some pre-existing configuration or code in the challenge Org. Salesforce Data Analytics let us help you become a data driven organization and ensure your data is working hard for your business, This includes implementionSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce Health CheckSalesforce DevOpsManaged project services. Getting the error messageChallenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. Does this help? I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Case organizers think about the language. Do your routing configurations tie to the correct queues? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. THANK YOU! Review the steps to create the 'Cloud Team Billing Support' profile.I deleted and recreated the profile number of times. Someone was telling me that the visualforce template has the {!recipient.name} field but that template wasn't available for the action. "Can you please help me, what am I missing? #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I'd do a quick google search on Salesforce Macros- It's a point and click process. No idea what is missing. any ideas? "Im not able to add instructions in the macro. I have created also both categories. 2 comments Closed . When you start a create a new report, simply click to start with a clean screen.

How To Disable Tire Pressure Sensor Ford, How Tall Is Amy Eshleman, Monterey Pines Apartments Fresno, Articles S